Have you booked a Kulula plane ticket but need to cancel your trip? Did you arrive late for check-in or could not board? Under what conditions can your ticket be refunded and what can you get?
When you want to cancel an airplane trip, the first thing to do is to check the reimbursement conditions of your ticket. These are not fixed by the airline and may therefore vary from ticket to ticket.
A plane ticket can be: refundable, exchangeable, non-exchangeable and non-refundable. The Kulula reimbursement conditions define what you will be able to get reimbursed for.
For any refund request, Kulula provides you with an online form to put you in contact with its customer relations department. You also have the option of calling your airline by telephone by dialing:
– 0861.585.852 (from South Africa)
– +22.214.171.1240 (Other countries)
Airline ticket reissue
Transport documents issued at a group rate, in most cases, cannot be returned or exchanged. Kulula is an airline that allows re-issuance of a ticket with a change of passenger name, with a fine (of R300 per passenger).
How to get reimbursed for airport taxes?
When your ticket cannot be changed or refunded, you can still be reimbursed for certain air taxes. If you cancel your flight for any reason, you can request a refund of the airport tax.
You can request a refund of the tax if you were unable to board the aircraft. You don’t have to justify the cause of your flight cancellation.
The reimbursement of this tax is not linked to the exchangeable or refundable nature of the transport ticket or to the subscription or not of cancellation insurance. You must be reimbursed no later than thirty days after your request.
Refundable taxes are the airport tax (letters QW on the ticket) and the passenger charge (letters QX on the ticket).
These taxes correspond to the fees that airlines pay back to airport operators for the people who actually board the plane.
So you can get their refund when you do not board the plane.
Refund conditions for airline tickets issued by Kulula
The reimbursement of these taxes is subject to certain conditions:
you must have purchased your plane ticket from an airline or an intermediary that markets tickets, such as a travel agency; the plane ticket must no longer be valid and must not have been used for a previous flight;
the general conditions of carriage of the airline must inform passengers of the procedures for requesting reimbursement.
The reimbursement request must be made to the company or the intermediary. The refund must be made within 30 days of the date of receipt of your request.
Cancellation and reimbursement insurance for a plane ticket
If you have taken out cancellation insurance or have insurance attached to your bank card, you can be reimbursed for your plane ticket by this card.
However, refunds are subject to many conditions. In particular, you must verify that the reason for your cancellation is one of the reasons for cancellation covered.
In general, cancellation insurance covers the reasons for cancellation such as:
– Accident ;
– Death of a loved one;
– Hospitalization ;
– Redundancy, etc.
You will need to contact your insurer to find out how to request reimbursement.