Canceling a Kulula flight: What is the policy of the South African company?

Getting a refund when you have to cancel a flight and stay package is often a headache. If an unforeseen event (illness, accident, etc.) forces you to cancel your flight with Kulula, the South African airline will not offer you any refund, however, it will offer you to change your departure date up to two hours before departure.

If you bought a flight + stay package a few months ago. Only you find yourself faced with a last minute impediment. Impossible to leave! So how do you not lose everything? The first instinct to adopt is to reread the sales contract. It explains in detail the reasons allowed in the event of cancellation: the death of a parent or a child, an accident or a serious illness, for example. If you are in this case, follow the instructions provided.

Travel cancellation request for extraordinary circumstances

The declaration must be made as soon as possible. Your mail should be sent by registered post with acknowledgment of receipt. Demonstrate in your cancellation request that the event prevents you from leaving. If necessary, make a copy of the medical certificate, the weather report, etc.
For any cancellation of a plane ticket issued by Kulula, immediately call the call center of the
South African company by dialing 0861.58.58.52.

Take out cancellation insurance

A few days, a few hours before the departure of the Kulula flight, an incident beyond your control may occur. You are therefore forced to cancel it. When making a travel reservation, you should remember to take out cancellation insurance.

Cancellation insurance can be defined as a contract allowing you to be reimbursed in the event that it is impossible to leave. To cancel your Kulula flight, you must be in the presence of extraordinary circumstances. It is an unforeseeable, irresistible and external event.

However, check the exact conditions of coverage beforehand, especially in the event of illness or accident. For example, depression may be excluded from coverage, but the death of a relative or the burglary of your home will generally be covered.

In principle, travel insurance covers you in various situations such as accident, death of a loved one, or if a major event occurs (eg a huge snowstorm etc.).

However, many exclusions exist. This is why, carefully read your cancellation insurance contract to ensure that you meet all the conditions required to be reimbursed. Your contract must necessarily guarantee the cause of cancellation of your flight with Kulula. If this is not the case, you will not be reimbursed for the costs incurred.

Think about your bank card

Any payment by credit card is accompanied by integrated insurance. And among the guarantees it contains, there may be cancellation insurance if you made the purchase with this card.
Be careful though, the reasons allowed for canceling your reservation are surely the same as those in the sales contract: in general, the situation must be serious. However, there may be some less important reasons, especially if you have a high-end bank card. Professional or administrative reasons, loss of identity papers or lack of visa, … In any case, do not hesitate to contact the insurer of your bank card.

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