All contact details for South African Airways

South African Airways was established in 1934 by the government of South Africa. Its head office is in Johannesburg. This South African airline is a member of the Star Alliance. From Cape Town International Airport and OR Tambo International Airport, it serves some 40 destinations.

South African Airways: The different means of contact

South African Airways is committed to providing its passengers with quality customer service. For this, the company provides you with many means of contact depending on your place of residence.

If you are in South Africa, you can use the following different contact details:

– Booking service

To contact the reservations department, you can send an email to the following address: Reservationsjnb@flysaa.com. It is also possible to call the service concerned directly by telephone: +27.119.781.111 or 08.616.06.606.

– Customer service

If you would like to reach customer service, you can send an email to SAAcustomerservice@flysaa.com or call the following numbers: +27 11 978 2888 or 0860 003 146. Passengers also have the option of chatting with an assistant by sending a private message on Twitter/Facebook.

– Traveler service

To contact traveler service, please send an email to Voyagerservicerecovery@flysaa.com. To get a quick response to your request, it is best to call +27.119.781.234.

– Luggage service

For any problem regarding baggage (lost or damaged), file a complaint at the following email address: Baggageservices@flysaa.com. Or call the baggage service directly on +27.119.783.733.

– Refunds service

To request a refund, please do not hesitate to contact your company on +27.119.781.786 or send an email to e-commerceonlinerefunds@flysaa.com.

– Cargo transport service

For any information concerning the cargo transfer service, you can contact a manager by sending an email to Cargohelpdesk@flysaa.com. You can also call the following number: +27.119.7833.66. 

South Africa

Services

Contact Details
Reservations

reservationsjnb@flysaa.com

+271.197.811.11 / 0861.606.606

Customer Services

saacustomerservice@flysaa.com

+27.119.782.888/0860.003.146

FAX: +27.119.789.567

Voyager (Loyalty Program)

voyagerservicerecovery@flysaa.com

+27.119.781.234

Baggage Service

baggageservices@flysaa.com

+27.119.783.733

Refunds

e-commerceonlinerefunds@flysaa.com

+27.119.781.786

Cargo

cargohelpdesk@flysaa.com

+27.119.783.366

Website Queries

webhelp@flysaa.com

 

Other countries in Africa
Country Services Contact Details
Angola Reception service

+244.222.320.744

+244.222.320.544

HelpDesk +244.941.600.188
Benin Customer service

+229.21.318.408

+229.21.314.645 (fax)

saa.benin@gmail.com

Cotonou Airport +229 21 30 34 81
Botswana Customer service

+267.397.23.97

+267.397.24.01 (FAX)

Burundi Customer service +257.222.774.20
Cameroon Call Center +225 58 00 99 99
Ivory Coast Helpdesk

+225.203.01.020

+225.20.218.533 (fax)

Félix Houphouët Boigny International Airport

+225.215.866.30

+225.215.86.630 (fax)

Democratic Republic of Congo Customer service +243.853.800.895
N’Djili International Airport +243.817.659.333
Egypt Customer service

+202 257 95008

+202 257 44212 (fax)

Ethiopia Call Center +251.0.911.510.961
HelpDesk

+251.0.115.537.880

+251.0.115.534.849 (fax)

Gabon Call center +241 724 194

+241 726 081 (fax)

Aeroport International LEON MBA +241 0723 5816
Ghana Reservation +233.0.30.278.3676
Kenya Call center +254.722.200.007
Cargo +254.206.822.730
Lesotho Customer service

+266.31.06.62

+266.35.00.24 (fax)

Cargo +266 350418
Madagascar Customer service

+261.202.235.990

contact@rogers-aviation.mg

Malawi Chileka Airport

+265.1.82.06.17

+265.1.82.00.27

Kamuzu International Airport

+265.1.772.242

+265.1.771.037 (fax)

Mauritius Reservation +230.202.67.37
Call Center

+230.202.67.37

+230.468.88.86 (fax)

SSR International Airport

+230.637.33.12

+230.637.33.12 (fax)

Mozambique Reservation 0925.821.488.970
Namibia Windhoek Airport

+264.612.733.40

+264.612.352.00 (fax)

Nigeria Reservation

+234.127.026.814

reservationsLagos@flysaa.com

Republic of Congo

Pointe-Noire Call Center

+242.066.262.616

Brazzaville Call Center

+242.066.509.192
Senegal Call Center +221.338.890.089
Swaziland Help Desk 002.682.335.01.07
Tanzania Reservation Service

+ 255.222.117.045-7

+255.222.110.205

Call Center +255.717.722.722
Uganda Customer Service

+256.414.345.772

+256.414.345.774 (fax)

saakla@flysaa.com

Zambia Customer Service

+260 211 254350

+260 211 254064 (fax)

Call Center

+260 975 910165

Kenneth Kaunda International Airport

+260.21.12.71.1.01

 Zimbabwe

Harare Town Call Center

Harare Airport International

Victoria Falls International Airport

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