All contact details for South African Airways

South African Airways was established in 1934 by the government of South Africa. Its head office is in Johannesburg. This South African airline is a member of the Star Alliance. From Cape Town International Airport and OR Tambo International Airport, it serves some 40 destinations.

South African Airways: The different means of contact

South African Airways is committed to providing its passengers with quality customer service. For this, the company provides you with many means of contact depending on your place of residence.

If you are in South Africa, you can use the following different contact details:

– Booking service

To contact the reservations department, you can send an email to the following address: Reservationsjnb@flysaa.com. It is also possible to call the service concerned directly by telephone: +27.119.781.111 or 08.616.06.606.

– Customer service

If you would like to reach customer service, you can send an email to SAAcustomerservice@flysaa.com or call the following numbers: +27 11 978 2888 or 0860 003 146. Passengers also have the option of chatting with an assistant by sending a private message on Twitter/Facebook.

– Traveler service

To contact traveler service, please send an email to Voyagerservicerecovery@flysaa.com. To get a quick response to your request, it is best to call +27.119.781.234.

– Luggage service

For any problem regarding baggage (lost or damaged), file a complaint at the following email address: Baggageservices@flysaa.com. Or call the baggage service directly on +27.119.783.733.

– Refunds service

To request a refund, please do not hesitate to contact your company on +27.119.781.786 or send an email to e-commerceonlinerefunds@flysaa.com.

– Cargo transport service

For any information concerning the cargo transfer service, you can contact a manager by sending an email to Cargohelpdesk@flysaa.com. You can also call the following number: +27.119.7833.66. 

South Africa
Services	Contact Details
Reservations	reservationsjnb@flysaa.com +271.197.811.11 / 0861.606.606
Customer Services	saacustomerservice@flysaa.com +27.119.782.888/0860.003.146 FAX: +27.119.789.567
Voyager (Loyalty Program)	voyagerservicerecovery@flysaa.com +27.119.781.234
Baggage Service	baggageservices@flysaa.com +27.119.783.733
Refunds	e-commerceonlinerefunds@flysaa.com +27.119.781.786
Cargo	cargohelpdesk@flysaa.com +27.119.783.366
Website Queries	webhelp@flysaa.com

 

Other countries in Africa
Country	Services	Contact Details
Angola	Reception service	+244.222.320.744 +244.222.320.544
	HelpDesk	+244.941.600.188
Benin	Customer service	+229.21.318.408 +229.21.314.645 (fax) saa.benin@gmail.com
	Cotonou Airport	+229 21 30 34 81
Botswana	Customer service	+267.397.23.97 +267.397.24.01 (FAX)
Burundi	Customer service	+257.222.774.20
Cameroon	Call Center	+225 58 00 99 99
Ivory Coast	Helpdesk	+225.203.01.020 +225.20.218.533 (fax)
	Félix Houphouët Boigny International Airport	+225.215.866.30 +225.215.86.630 (fax)
Democratic Republic of Congo	Customer service	+243.853.800.895
	N’Djili International Airport	+243.817.659.333
Egypt	Customer service	+202 257 95008 +202 257 44212 (fax)
Ethiopia	Call Center	+251.0.911.510.961
	HelpDesk	+251.0.115.537.880 +251.0.115.534.849 (fax)
Gabon	Call center	+241 724 194 +241 726 081 (fax)
	Aeroport International LEON MBA	+241 0723 5816
Ghana	Reservation	+233.0.30.278.3676
Kenya	Call center	+254.722.200.007
	Cargo	+254.206.822.730
Lesotho	Customer service	+266.31.06.62 +266.35.00.24 (fax)
	Cargo	+266 350418
Madagascar	Customer service	+261.202.235.990 contact@rogers-aviation.mg
Malawi	Chileka Airport	+265.1.82.06.17 +265.1.82.00.27
	Kamuzu International Airport	+265.1.772.242 +265.1.771.037 (fax)
Mauritius	Reservation	+230.202.67.37
	Call Center	+230.202.67.37 +230.468.88.86 (fax)
	SSR International Airport	+230.637.33.12 +230.637.33.12 (fax)
Mozambique	Reservation	0925.821.488.970
Namibia	Windhoek Airport	+264.612.733.40 +264.612.352.00 (fax)
Nigeria	Reservation	+234.127.026.814 reservationsLagos@flysaa.com
Republic of Congo	Pointe-Noire Call Center	+242.066.262.616
	Brazzaville Call Center	+242.066.509.192
Senegal	Call Center	+221.338.890.089
Swaziland	Help Desk	002.682.335.01.07
Tanzania	Reservation Service	+ 255.222.117.045-7 +255.222.110.205
	Call Center	+255.717.722.722
Uganda	Customer Service	+256.414.345.772 +256.414.345.774 (fax) saakla@flysaa.com
Zambia	Customer Service	+260 211 254350 +260 211 254064 (fax)
	Call Center	+260 975 910165
	Kenneth Kaunda International Airport	+260.21.12.71.1.01
Zimbabwe	Harare Town Call Center Harare Airport International Victoria Falls International Airport