Kulula flight modification: change or correct passenger name

When changing your flight reservation, you must first ensure that the name on your ticket matches the name on your ID. If not, you can always call the Kulula contact center to make changes.

However, if you are unable to make an online change, you can still use the call center to make the necessary changes. You can also call customer service to find out the best way to change your flight.

The passenger’s last name can be indicated with a suffix, for example junior, senior, first, etc. – the suffix is ​​only used if the journey includes passengers who are parents of the same sex with the same first and last name.

If everything is done correctly, the service will give a result with information about the flight, which will be a confirmation that the ticket has been booked.

Changing the name of a Kulula ticket is easy. You just need to follow the steps below. The change will be free. Before making the change, make sure the name on your ID matches the name on your ticket. After making the change, you need to check your email or confirmation email to make sure everything is correct.

The passenger, immediately after receiving the receipt for the itinerary, should consult it and check the correct spelling of the full name, passport number, and also find out if there is a reservation code and ticket number.

If at this point errors have been found in the surname or other personal data, you should contact the customer service of the South African airline.

First of all, you need to check if it is possible to change the gender on your ticket. The process can be complicated, but it’s not impossible. Please feel free to call the Kulula Airlines call center and have an agent direct you to make any necessary changes to your reservation.

If you have already booked your ticket, you can change it at any time before your flight. Otherwise, you will have to book it again or cancel the flight. Also, the airline will not guarantee the same price for your new name. You may need to pay a cancellation fee (usually estimated at R300 per person).

You can change the name on your ticket up to 2 hours before the flight

However, you should know that once you have made your reservation, it is final. You will be able to change your name even after paying for your reservation. If you wish to change your name, it is possible to do so for a fee.

If you want to change the date of your flight, you can do so online up to 2 hours before departure. However, you must call the Contact Center if you want to make any changes after booking. If you want to add optional flight extras, you can do so two hours before departure. This option will also cost you a small amount to add to your ticket. Any extras you choose can be purchased up to two hours before the flight.
You can change the date of your flight. You can do this online up to 120 minutes before your flight.

You can only change your passenger’s name once per booking. It may not be possible to change the name of the passenger seat, but you can change the name on the ticket. The airline will refund you if the date changes are not correct. When planning a trip, make sure you have all the relevant information close at hand.

The passenger, immediately after receiving the receipt for the itinerary, should consult it and check the correct spelling of the full name, passport number, and also find out if there is a reservation code and ticket number.

This is a mandatory step to verify the authenticity of a document. If at this point errors have been found in the last name or other personal data, you should contact the seller.

If the fare allows (this is always the case with Kulala), the passenger has the right to exchange, return or reissue the ticket due to errors in it or the impossibility of fly at the specified time. If the refusal of transport is not motivated by a compelled reason, you can then return the ticket online in the section “Online services”, hereinafter “modification of reservation”.

How to verify your name?

When ordering a ticket via the Internet, you will not receive the ticket itself, but a confirmation of your reservation by email. form, it is sent in a separate letter to your e-mail address. It contains a special code – this is the key to verify the necessary information.

To clarify the necessary information, you will need:

– The Internet;
– Correct indication of the passenger’s surname;
– Reservation number.