Mango Airlines customer service is available to travelers to answer their questions, satisfy their requests and take complaints into account, from 8:00 a.m. to 6:00 p.m.
Mango Airlines customer service phone numbers
To contact a South African company adviser, dial 086.101.02.17 if you are traveling within South Africa, +27.11.086.61.00 to contact a company agent at the airport from Johannesburg.
Make sure you have your ticket references, flight number, and any other information needed to process your claim.
Contact the complaints department
If you have any questions or complaints to Mango Airlines, you can contact your air operator’s call center on 086.101.02.11.
Before calling customer service, make sure your question is not already answered in the FAQ on the airline’s website (https://www.flymango.com/en/frequently-asked -Questions).
If your luggage is damaged, you have a period of 7 days from your date of arrival to file a complaint. In case of lost luggage, the delay is 48 hours.
The report of loss or damage can be made at a Mango Airlines counter at the airport of arrival or by contacting customer service by telephone on 09220.127.116.11.
Reach Mango Airlines via social networks
Send your request via the Mango Airlines postal address
If you wish to send a complaint by post, you can write to the following address: P.O. Box 1273, OR Tambo International Airport 1627.
Other contact details
Depending on the nature of your request, its urgency and where you are, several means of communication are available to you. You can call the Mango Airlines After Sales Service at:
Baggage Service: 086.1727.522
Change of flight times: 086.1010.216
Medical services and care: 0861.010.214
Group travel: 086.1010.003