Contact South African Airways Customer Service
South African Airways is an airline from South Africa. From OR Tambo International Airport and Cape Town International Airport, the company operates to more than 40 destinations. Founded in 1934, it is located in Johannesburg. If you want to travel with South African Airways and you don’t know how or if you want to contact customer service for more information, in this article you will find some useful information as well as the means of contact made available to you by the company. .
If you need to contact the airline’s customer service department to inquire about flights, to make reservations, or to make complaints. Call +271.19.781.111 or 08.616.066.06. Customer service is on hand to answer all of your concerns Monday through Friday from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m. A fax number is also available to you which is +27.11.978.9567
Customer relations advisers can respond to you by email
There may be times when the phone line is down or busy, but again, you may have a particular preference for email. If so, an email address is available. Send your email to customerservice@flysaa.com. In order to receive a response as soon as possible, the airline recommends that you include all your contact details in the message sent to its customer advisers.
You have a problem? Want to make a claim for baggage, interrupted flight expenses and compensation? For all complaints about a bad experience with South African Airways, a Contact Form is available on the website company internet. For this to be valid and quickly taken care of, be sure to include all fields with asterisks (*).
It is also possible to contact an assistance / customer relations agent by post
If you do not have the phone number and email address, you also have the option of sending a post to South African Airways customer service with a complaint, suggestion or recommendation. This may not be the fastest way to contact, but it does represent written proof in the event of a dispute.
Send your registered letter with acknowledgment of receipt to the address below: Private Bag X13, KEMPTON PARK, 1627, Johannesburg.
Customer advisers are waiting for you on social networks
Like all large corporations and local airlines, South African Airways has social media. Through her networks, she shares her news, her experiences and travels with her customers. The company has a Facebook page, a twitter and Instagram account as well as a YouTube channel. You can communicate with customer service using the various network messaging services.
Subscribe to its newsletter to receive SAA news regularly in your mailbox. To register, go to flysaa.com. At the bottom of the page, click on “subscribe to receive our newsletter” enter your personal information then validate.