For Medical bookings please contact 0861.113.818, please download this form, complete and fax to 086.522.2951.
In order for us to organise your special service request please ensure that your booking is confirmed 48 hours prior to Departure.
The onus rests upon the guest to advise Mango through the special reservation agent, any disability or health problem when making a reservation. Failure to do so, will result in the guest being inconvenienced and refused carriage. In most cases a medical certificate is needed in order to get confirmation and/or clearance from Mango before confirmation of travel. Mango does not accept guests suffering from infectious diseases which can be transmitted to others.
A Medically Compromised guest is a person who is physically or mentally compromised due to illness, injury, congenital malfunction or other temporary or permanent incapacity or disability, who cannot assist himself or herself and is not likely to require medical care, but needs to be accompanied by a person to provide comfort during the flight and to assist in any emergency flight procedure.
They are classified as Disabled Guests and Medical Guests:
– Disabled Guests
Disabled Guests include those who have permanent but stable disabilities, ie paralysis of all or part of the body, mentally challenged, multiple sclerosis, deafness and blindness. These guests do not require a medical clearance from a doctor to travel, but must still submit the Medical Form to indicate their condition/disability when making a booking to travel on Mango.
These disabilities include, but are not limited to:
- Guests requiring a wheelchair
- Blind/vision impaired guests
- Deaf/hearing Impaired Guests
- Elderly guests
- Diabetic guests (no complications)
- Pregnant guests
- Young Guests
- Disabled by polio
- Oversized Guests
Disabled guests may never be seated in emergency rows. These guests must report to the check-in counters at least ninety (90) minutes prior to departure as Mango prefers to board these guests first
– Guests requiring wheelchairs
- Wheelchair to top of aircraft steps – (WCHS)
The guest cannot ascend or descend the steps but is able to make his/her own way to/from the cabin seat. The guest must be assisted up/down the stairs.
- Wheelchair to cabin seat -(WCHC )
The guest is completely immobile and needs to be wheeled/carried up and down the aircraft steps and to and from the cabin seat. Such guests must be accompanied by an able-bodied person at all times, who must be seated next to the WCHC guest. WCHC guests and their assistants may NOT be seated at emergency rows on Mango flights.
When a guest only requires the wheelchair to assist in the airport or embarking or disembarking, then no medical clearance is required, but MUST indicate their request for a wheelchair when making a booking on Medical form to travel on Mango. Guests must report to the check-in counter at least ninety (90) minutes prior to departure. Mango reserves the right to refuse wheelchair services if not requested during the booking process.
For safety reasons, Mango has limited the total number of WCHR, WCHS or WCHC or any combination of these on any one flight, to a maximum of 3 (three).
Wheelchairs or other battery-powered mobility aids with spillable batteries may only be checked in as checked baggage provided that the battery is removed. The removed battery must be forwarded to the Mango Baggage Assistance office for disposal.
Note: Batteries can be considered as non-spillable provided that they are capable of withstanding the vibration and pressure differential tests as prescribed in Packing Instruction 806 (Dangerous Goods Manual), without leakage of battery fluid.
Blind/Vision Impaired Guests
Blind/vision impaired guests need no medical clearance to travel on Mango flights but must indicate their disability when making their booking on Medical from. Blind/vision impaired guests not travelling with the assistance of a guide dog must be accompanied by an able-bodied person.
When a blind/vision impaired guest is travelling with a guide dog, the booking must be endorsed accordingly. Guide dogs travel free of charge. On Mango flights, guide dogs may be carried in the cabin of the aircraft. Mango reserves the right to request proof that the guest is dependant upon the dog.
DEAF/Hearing Impaired Guests
Deaf/Hearing impaired guests do not require medical clearance to travel but must indicate their disability when making their booking on Medical Form and must be accompanied by an able-bodied assistant. These guests may not be seated at emergency exits on Mango flights.
Elderly guests are not considered medical cases if they can walk and attend to their own needs, elderly guests not in good physical health and/or older than 72 years may not be seated at emergency rows on Mango flights.
The diabetic guest, who has no complications, will not require medical clearance. Should the guest suffer from complications then full medical details as per the standard airline medical form will have to be completed by the guest’s doctor and forwarded to Mango for clearance at least 48hrs prior to the planned flight.
No special meals are available for diabetic guests and own arrangements must be made if required. Guests must carry the medication in the cabin baggage as the insulin will freeze if placed in the checked baggage and loaded in the hold of the aircraft. Mango imposes no restrictions on the seating of diabetic guests.
Mentally disabled guests
A mentally disabled person shall not be carried in the airplane unless:
Accompanied by an able-bodied assistant; and a medical certificate has been issued by a medical practitioner certifying such mentally disabled person’s suitability for carriage by air, and confirming that there is no risk of violence from such person.
Full medical details as per the standard airline medical form will have to be completed by the guest’s doctor and forwarded to Mango for clearance at least 48hrs prior to the planned flight. These guests and their assistants may not be seated in emergency rows/seats on Mango flights.