Have your plans changed? Keep in mind that changes to your reservation depend on the pricing conditions of your reservation.
Changing your reservation may incur additional charges depending on the flexibility of the fare you purchased.
Here are the exchange rates that you can make, always depending on the conditions of your rate:
- Passenger data
Check & Change details
To view or change you’re booking online, please login with your name and your reference number.
It is possible to amend your flights online. An administration fee per change in addition to applicable fare changes will be charged for amendments to bookings upon clicking the “Update Now” button. Should you find a cheaper fare than originally purchased; no refund of the difference will be provided. Should the original fare be sold out, the next higher fare will be used and the difference in fare will be added to the total cost.
- Step 1: Insert your reference number and the Date of Birth used at time of booking
- Step 2: Click on > Login to continue
Fee for changing a reservation
It all depends on the tool and method used by the passenger to make the necessary changes to their reservation. The latter must pay the fee of R90 for each modification made online (from the Mango Airlines website or its mobile application), and R390 if made using the call center.
These charges are applied for changes to the itinerary or travel date or even the time of departure.
No administration fees will be charged for Mango Plus and Mango Flex changes.
Correction or change of name
For security, plane tickets are personal: to ensure that the passenger is the expected person, the airline company compares the ticket on D-day with the identity document or passport, if there is any discrepancy (including a simple typo), boarding can be refused.
For security, plane tickets are personal: to ensure that the passenger is the expected person, the airline company compares the ticket on D-day with the identity document or passport. At the slightest discrepancy (including a simple typo), boarding can be refused.
Corrections of names in Kulula reservations are possible at an average cost
Simple spelling mistake? You can correct for free, at least for 24-48 hours, at Mango, and sometimes until check-in if your ticket allows it.
Be careful, major fixes can be seen as a name change and things get complicated.
– How much does it cost?
Changing the name of a Mango Airlines reservation is therefore free, but it does have to be paid. Each modification operation costs R270 (on the South African company’s website or mobile application), and up to R350 if a call center agent is asked to perform this operation.
Transfer or offer the ticket to another passenger
Purchased from Kulula or through an agency, a ticket cannot be transferred to a third party. Changing the name is impossible; you have to cancel the ticket to redeem one (the price of the flight has often increased). If by chance, the first ticket can be canceled, only the difference between the two tickets and fees are paid. On the other hand, if the first ticket is not cancellable, only airport taxes are refunded and a ticket must be repaid.